Q1: Why do I need to show you my Driver's License when I purchase or lease my new Audi?
A1: California and Federal Regulations to prevent identification theft require that Carlsen Audi take certain steps to verify who consumers are. When your drivers license address is not current, Carlsen Audi is required to secure additional forms of identification to verify that you are actually you and not someone trying to ruin your credit.
Carlsen Audi
1730 Embarcadero Road
Palo Alto, CA 94303
- Sales: (888) 864-7215
- Service: (888) 571-3915
- Parts: (888) 639-0165
Q2: Why wont you accept my International Drivers License as a valid form of identification?
A2: Under California and Federal Regulations, only identification documents issued by Federal or State governments are considered valid for verifying your identification.
A2: Under California and Federal Regulations, only identification documents issued by Federal or State governments are considered valid for verifying your identification.
Q3: Does Carlsen Audi run my credit prior to taking a test drive?
A3: No. Carlsen Audi will NEVER ask to run your credit prior to taking a test drive.
A3: No. Carlsen Audi will NEVER ask to run your credit prior to taking a test drive.
Q4: Why does my spouse/partner have to be at Carlsen Audi to sign the contract?
A4: California requires that a dealership employee verify the identification of each person named on the contract. All of our banks require that we verify the identification of each person signing the contract also.
A4: California requires that a dealership employee verify the identification of each person named on the contract. All of our banks require that we verify the identification of each person signing the contract also.
Q5: If I do not live in California, why wont Carlsen Audi let me drive my Audi out of state without paying sales tax?
A5: California actually has a sales/use tax. When you drive your Audi in California you are "USING IT" and California wants to be paid for that "usage". Unfortunately there is no way to drive your Audi in California without paying sales tax.
A5: California actually has a sales/use tax. When you drive your Audi in California you are "USING IT" and California wants to be paid for that "usage". Unfortunately there is no way to drive your Audi in California without paying sales tax.
Q6: Why do I have to have a front license plate on my new Audi?
A6: California's vehicle code requires that ALL new cars in California have a front license plate. Many of the towns around Carlsen Audi enforce this section of the vehicle code aggressively and require proof that the license plate bracket has been installed. If you choose, we will not install your front license plate bracket, but the expense of mounting your bracket after you get the fix it ticket will be at your own expense. Some Audi's require 6 to 8 hours of labor to perform this task due to the need to recalibrate the night driving system after the bumper has been removed to install the license bracket hardware.
A6: California's vehicle code requires that ALL new cars in California have a front license plate. Many of the towns around Carlsen Audi enforce this section of the vehicle code aggressively and require proof that the license plate bracket has been installed. If you choose, we will not install your front license plate bracket, but the expense of mounting your bracket after you get the fix it ticket will be at your own expense. Some Audi's require 6 to 8 hours of labor to perform this task due to the need to recalibrate the night driving system after the bumper has been removed to install the license bracket hardware.